Tech Help & Tips
Below are some common help topics and troubleshooting tips. I am updating this page frequently as new information and issues arise.
Change Language on Website
CHROMEBOOK WONT TURN ON
Double check the charger - is it plugged into an active electrical socket? Sometimes they have a switch on the power strip, make sure it's on.
Does the charger have a good connection? There are two sockets on the laptop - one on each side of the laptop, try the other one.
Is there a Red Light on the left side of the laptop? If there isn’t any light then let it sit charging in an active electrical outlet for 10 minutes.
It has a light but wont turn on. Do a hard restart - Hold the power button for at least 15 seconds. Let go of the button, wait about 15 seconds then push the button again.
"I'M LOGGED INTO MY CHROMEBOOK, BUT IT WONT CONNECT TO THE 'HELLO ID/RSD LOG IN PORTAL"
If restarting doesn't help, then go to your nearest RSD school. You should be able to connect to the Renton Wireless network from the parking lot. Restart your computer and try to log in again while connected to the school's WiFi.
SCREEN IS FROZEN
Do a hard restart = Hold the power button until the screen goes black. You will need to hold the power button about 15 seconds. When the screen goes black then press the power button once again to restart.
YOU KEEP HAVING TO LOG INTO CANVAS/WRONG PASSWORD
Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.
If you are using Canvas on your phone – the log in is just your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password
CAN'T REMEMBER PASSWORD TO DREAMBOX OR OFFICE OR CAREER CRUISING
Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.
CAN'T REMEMBER HOW TO LOG INTO SKYWARD
If your Chromebook is broken or you tried the applicable tips above and still need assistance, or if you have any other tech questions, please email Mr. Peterson at: email@example.com
You can also call Mr. Peterson during school hours at 425-204-3690