Tech Help & Tips
help and troubleshooting tips
Change Language on Website
The district is running critically low on supply, and is directing families to purchase their own replacement chargers online. This information has been updated on the district Chromebook Help & FAQ page, at the bottom of the FAQ list.
How students log into Zoom opens PDF
Recently discovered glitch: If you are trying to close your current Zoom meeting and clicking the "X" in the upper-right corner of the Zoom app and it's not closing; you can right-click on the Zoom icon in the taskbar (Blue circle with white camera), and then select the "Close" option. This will successfully close the Zoom app. Currently unsure of when this glitch will be fixed. Will update as new information develops.
Is your Zoom stuck on the "Connecting..." screen? Double-check how many internet tabs you have open; more than roughly 5 tabs will start to hog bandwidth and can slow down or interfere with Zoom connectivity.
CHROMEBOOK WONT TURN ON
Double check the charger - is it plugged into an active electrical socket? Sometimes they have a switch on the power strip, make sure it's on. If a Chromebook is completely dead, it may need to be plugged in for up to 30 minutes before it will power on.
Does the charger have a good connection? There are two ports on the laptop - one on each side of the laptop, try the other one.
Is there a Red Light on the left side of the laptop? If there isn’t any light then let it sit charging in an active electrical outlet for 10 minutes.
It has a light but wont turn on. Do a hard restart - Press and hold the ESC+ Refresh(circular arrow on top row of keyboard)+ power button for at least 15 seconds. A white screen asking you to insert a USB should appear. Let go of the buttons, then press the power button to turn it off, and then press the power button again to turn it back on.
"I'M LOGGED INTO MY CHROMEBOOK, BUT IT WONT CONNECT TO THE 'HELLO ID/RSD LOG IN PORTAL"
If restarting doesn't help, then go to your nearest RSD school. You should be able to connect to the Renton Wireless network from the parking lot. Restart your computer and try to log in again while connected to the school's WiFi.
SCREEN IS FROZEN
Do a hard restart = Press and hold the ESC+ Refresh(circular arrow on top row of keyboard)+ power button for at least 15 seconds. A white screen asking you to insert a USB should appear. Let go of the buttons, then press the power button to turn it off, and then press the power button again to turn it back on.
YOU KEEP HAVING TO LOG INTO CANVAS/WRONG PASSWORD
Close all the tabs, restart your computer (click on the windows button on the bottom left on the task bar, select restart) When the dashboard loads (make sure you navigate to the “hello ID”/RSD Login Portal) click on the CANVAS app.
If you are using Canvas on your phone – the login is your user name fir.las000 – leave off the @rentonstudent.us, then your regular computer password
CAN'T REMEMBER PASSWORD TO DREAMBOX OR OFFICE OR CAREER CRUISING
Restart your computer, navigate to the RSD login portal/”hello ID”. Click on the tile for the app. You are already logged in.
CAN'T REMEMBER HOW TO LOG INTO SKYWARD
If your Chromebook is broken or you tried the applicable tips above and still need assistance, or if you have any other tech questions, please email Ms. McCall at: firstname.lastname@example.org
You can also call Ms. McCall during school hours at 425-204-3690